Shipping + Returns
 

SHIPPING

Do you offer free shipping?

IMORGANIX.CA offers FREE Standard Shipping on all Canadian merchandise orders $75 and over (excluding taxes). Orders over $75 always ship for free—no promotion code needed. Free shipping is available to all Canadian territories on orders over $75. FREE Standard Shipping orders are processed within 1-5 business days, depending on product availability. We cannot guarantee a date of arrival with our free ship option and orders typically take 1-7 business days to arrive once they have been processed and shipped out.

We only ship to Canada

Where is my order?

You will receive an email from as soon as your order has shipped with your tracking number. 

Can you ship to my P.O. box?

Sorry but No.

Can you ship to my country?

If we do not currently ship to your country at this time we apologize and hope to serve you soon in the future. At this point we only ship to Canada.

Return

What's your return and exchange policy?

Our goal is to help you find the products that are the perfect fit for your skin, health & lifestyle. We hope you’ll be completely satisfied with your products and will accept any full-sized unopened product for a return or exchange, as long as it is unopened and not used and received within 30 days of initial purchase. 

What are the steps to return products?

1. CONNECT WITH CUSTOMER CARE

If you would like to return or exchange an item purchased online, please contact Customer Care to initiate your return/exchange at 778/840-6935or imorganix@gmail.com. We can also recommend products for exchanges. It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care.

2. COMPLETE THE RETURN FORM & PRINT THE PRE-PAID LABEL

Return labels will be sent to your email address on the order unless otherwise provided. Returns and exchanges can only be processed if our Return/Exchange form is included, and the desired action is specified.

Download our return/exchange form here and include it in your package.

3. PACK YOUR RETURN

Please safely pack the products and include the return form. Affix the prepaid return label to the box and ship it back to us by bringing the return to the carrier on the return label.

I purchased your products at an authorized retailer, can I return them to you?

Sorry but this is not possible at this point.

What if I received an order with broken items, missing items, or my package is missing?

Please contact Customer Care as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 30-day return/exchange policy time frame and without a photo of the broken items and/or package.